Job Description

The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, point-of-sale devices, and package management software. The Retail Sales Associate also assists in packing items for shipping, servicing in-store mailbox customers and processing returns for our corporate retail partners. The Associate expertly assists our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn various aspects of the business. This position is for the retail location of The UPS Store – not the warehouse or corporate. The UPS Store is a network of individually owned and operated franchised service-centers specializing in small business solutions. Store hours are Mon- Fri 8:30am to 7:00pm. Sat 10:00am to 5:00pm, Sun 11:00am to 3pm with weekend availability being mandatory. Compensation depends on skills, experience, and progress.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• This position requires 1 to 2 years of previous customer facing retail experience
• Good communication and people skills
• Strong teamwork skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and POS devices
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds

SHIFTS:

• Morning
• Afternoon
• Weekends (mandatory as required)

BENEFITS

• Excellent Growth/Promotion Opportunities
• Sick Pay
• Paid Training
• Employee Discounts
• Uniforms Provided

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