Job Description

Program Overview

Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Peraton is seeking a dedicated IT Specialist to join our dynamic and mission-focused team in support of the Department of Homeland Security (DHS), specifically the Transportation Security Administration (TSA) Freedom Center in Herndon, VA. This role is a key contributor to the 24/7 TSA Operations Center and will be responsible for delivering expert-level technical support, including installation, configuration, adaptation, and optimization of Peraton’s technical products and programs. If you are an experienced IT Specialist seeking to make a meaningful impact on national security and public safety, we invite you to apply and become part of a committed team that values excellence, service, and purpose.

Location: On-site position located in Herndon, VA. 
Schedule: This role requires shift work, including weekends and holidays.

Day to Day Work Responsibilities:

• Provides Tier I and Tier II support for inter-agency partners. (USSS, CBP, FAA, DoD, etc.)
• Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
• Provides mailbox, distribution and mail enabled security groups creations.
• Provides Microsoft email account modifications for mailbox delegation permissions.
• Run Cat6 cable and termination, run multi-mode, single mode fiber.
• Rack and connect various types of routers, servers, security appliances etc.
• Provides AV support including VTC, video walls, utilizing Activu AV systems and integrated Creston/Extron solutions.
• Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
• Provides expert and second-tier technical support for the installation and repair of complex systems and outages.
• Reviews system and configurations to ensure successful implementation of services into production.
• Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Partners with developers and engineers to reduce reoccurring incidents.
• Provides consultative assistance during off hours as needed.
• Assist in developing continuous process improvement for support tools, troubleshooting techniques. Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
• Communicate to appropriate internal personnel of issues at a particular account.
• Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
• Determine the severity and complexity of a reported issue and if necessary, escalate to the appropriate specialist.
• Determine the troubleshooting work-flow and organize support priorities.
• Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
• Provides training to customers.

TSAImpact#

Qualifications

Basic Qualifications:

• Bachelor’s degree and 5 years’ experience or Associate’s degree and 7 years’ experience or HS diploma/equivalent and 9 years experience.  
• Must be a U.S. Citizen and possess an active Secret clearance and have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
• Experience with desk-side IT support.
• Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
• Strong Active Directory Skills.
• Possesses a wide range of in-depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
• Experience working in a professional security environment and server rooms.
• M365 portal and MS Exchange experience.

Preferred Qualifications:

• Relevant DHS focused experience.
• Security+ Certification
• A+ Certification.
• Network+ Certification.
• Cisco & Microsoft Certifications.
• ITIL4 Certification.
• Audio Visual experience.
• Experience running and/or managing projects.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience balancing multiple tasks and prioritizing as required.
• Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.
• Ability to work independently with minimal supervision, identify opportunities and develop new ideas.
• Ability to communicate in a professional manner with senior executive government staff.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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