Job Description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

E-Commerce Fraud Analyst

Finance | Shelton, CT

Reports to: Anti-Fraud Manager

Role Overview

Richemont is seeking a Fraud Analyst to assist with the daily operations of the Anti-Fraud Team, data analysis, and KPI reporting. The Anti-Fraud Team oversees all aspects of the fraud detection, prevention, and the chargeback process for all card not present transactions, and POS Boutique transactions. The Fraud Analyst will assist with optimizing the fraud and chargeback reporting process, perform manual reviews, represent chargebacks, and help to create internal operating procedures and policies. The Fraud Analyst will work closely with the Maisons, Internal Teams, Solution Providers, and Anti-Fraud Team Manager to support day-to-day operations.

Responsibilities

• Use data to identify trends and provide insight into fraud trends
• Assist with monthly, and quarterly  reporting, as needed
• Provide ad hoc reporting to Maisons and Leadership
• Act as subject matter expert on all things fraud and chargeback related
• Investigate ‘high risk’ transactions for potential fraud or other elicit behaviour in the manual review queues
• Process incoming chargebacks by gathering evidence and documentation from Maisons, Transportation, and Client Relation Center
• Collaborate with Manager and other departments in creating Anti-Fraud Policy and Procedures
• Work with internal/external Product and Engineering Teams to provide requirements, and subject matter expertise on new products, feature updates, or other similar projects
• Help to maintain Richemont North America’s compliance with all payment, privacy, and data security laws/regulations that fall into scope under the Anti-Fraud functions
• Effectively communicates with Boutiques/Maisons
• Work with little or no supervision to accomplish all personal/team goals
• Maintain or exceed established deadlines, resolve minor issues with little or no supervision, and escalate complex issues as necessary

Qualifications

Education:

• Bachelor’s degree in Business Administration, Criminal Justice, or other related field preferred

Certifications:

• Fraud-related certifications are a plus (CFE, CAMS, MRC certification, etc.)

Required Experience:

• 3+ years of “Card Not Present” fraud experience supporting an Ecommerce Merchant or Financial Institution; or experience in related field.
• Knowledge of fraud detection platforms, tools, and strategies for preventing eCommerce fraud and mitigating risk.
• Experience using Excel to create and maintain reporting; VLookups, Pivot Tables, charts etc.
• In-depth knowledge of the chargeback process for all payment networks
• Knowledge of the Payment Card Industry Data Security Standard (PCI DSS) regulations.
• Proficiency with Microsoft Office Product Suite (Access, Excel, Outlook, PowerPoint, Word).
• Knowledge of database software and Customer Relationship Management (CRM) tools (SFCC, Looker, etc).
• Ability to fully investigate any transaction or client using internal resources and the internet, including utilizing Social Media platforms.
• Analytical, quantitative, and problem-solving skills; SQL a plus.
• Strong written and oral communication skills.
• Must be able to meet tight deadlines and productivity standards.
• Fluent in Spanish and/or Portuguese preferred

SCHEDULE:

Monday- Friday:  9:00 am – 5:30 pm EST. Must be flexible to work weekends and holidays, if  

needed.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

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