Customer Success Advocate Job at Patio Enclosures by Great Day Improvements, Jacksonville, FL

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  • Patio Enclosures by Great Day Improvements
  • Jacksonville, FL

Job Description

Customer Advocate - Great Day Improvements

(Orlando & Jacksonville Locations)

Location: Orlando and Jacksonville, FL

Employment Type: Full-Time

Compensation: Competitive base + monthly growth bonus, quarterly bonuses, phone allowance, full medical, dental, and 401k

About Great Day Improvements

Great Day Improvements is a leading nationwide home improvement company committed to transforming homes and exceeding customer expectations. Join a dynamic team where your contributions drive success, and grow your career in a fast-paced, rewarding environment that values innovation and impact.

Job Summary

As a Customer Advocate, you’ll play a key role in delivering exceptional customer experiences while managing branch operations. This position offers the opportunity to make a direct impact on customer satisfaction and business growth, with performance-based rewards and a supportive team culture. Ideal for driven individuals eager to develop their skills and advance professionally.

Key Responsibilities

• Perform daily, weekly, and monthly branch administrative tasks (OA) as needed.

• Maintain a customer satisfaction rating above 90%.

• Ensure a 12-week lead time for sunroom, pool enclosure, and lanai projects.

• Meet or exceed monthly revenue forecasts.

• Keep Accounts Receivable (AR) below 10% and no older than 30 days.

• Execute the Jump program and maintain the Production Log.

Compensation Structure

• Base Salary: Competitive base

• Phone Allowance: $45/month

• Variable Compensation: Monthly growth bonus and additional quarterly bonuses based on branch performance and customer satisfaction, offering clear opportunities for career and financial growth.

• Benefits:

o Full medical and dental insurance

o 401k with GDI match

Qualifications

• Exceptional phone communication skills, with a focus on professional and effective customer interactions.

• Strong organizational and administrative skills.

• Ability to maintain high customer satisfaction and meet performance metrics.

• Experience in managing accounts receivable and revenue goals preferred.

• Proficiency in maintaining accurate records and logs.

• Excellent teamwork and interpersonal skills.

How to Apply

To apply, please submit your resume and cover letter to

Ryan.Doherty@greatdayimprovements.com

 Join Great Day Improvements and kickstart your career with a team dedicated to excellence!

Great Day Improvements is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Full time,

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